Frequently Asked Questions

A: Yes.
Please present your driver’s license at the time of rental.

A: Yes.
However, you will lend a vehicle at the store on the day.
(We will have some time to prepare the vehicle on that day.)
As a result, the vehicle you want may not be available for other customers.
Also, it may not be possible to prepare for vehicle inspection or maintenance.
We recommend early booking.

A: Sorry.
All our rental cars are non-smoking.
Enjoy smoking outside the car while taking frequent breaks and watching the scenery.

A: Sorry.
Fire is strictly prohibited inside the car.
Please enjoy barbecue outdoors and a little rich glamping.

A: Yes.
We offer pet-friendly vehicles so you can enjoy an enjoyable trip with an important family member.
* The following certificate is required when placing a pet.

• Canine mixed vaccine (both rabies vaccinations)
• Cat mixed vaccine

If you do not show either, you will not be able to board.
Make sure you have the certificate on hand.

A: Since pet-friendly vehicles and non-pet-friendly vehicles are completely separated, people with allergies can use them with peace of mind.

A: When the camper returns at Ilinx, it will be carefully cleaned over every 2 hours.
I’m confident of cleanliness because I’ll clean up to the point where no hair remains.

A: Please see [Rental Application Flow] for details.

A: As a basic promise, as long as there is no damage to the camper itself, you can use it as long as you use it.
As a usage method,

• As a changing room and rest area for expedition such as youth soccer and youth baseball
• For your own move, instead of a transport truck
• For a spring graduation trip
• Instead of staying in a summer festival
• Eat slowly at your own pace during the autumn season
• Can be used for skiing and snowboarding in winter sports

Recently, there are also cases where you can use it as a substitute for the inn of “Ohenro-san”.

A: Depending on your physical condition, in the past, people with physical disabilities or those who are struggling have traveled with campers with their families and enjoyed the scenery that they could not usually see. It was.
We hope you will come to the tour and find a vehicle in a comfortable living space.

A: Business hours are from 9:00 to 18:00. Saturdays, Sundays, and holidays are until 17:00 PM.

A: A separate extension fee will be charged for extension.
However, this is only possible if the next reservation has not been made, so be sure to contact us if you wish to extend the reservation.

A: (Please refer to [Service / Price] for unattended return service.)
In addition, due to favorable reception, the “Unattended Return Service” can be used for returning after 18:00 on weekdays.
When you are late due to sudden schedule changes or traffic jams, you can continue driving safely without panic.
(Please contact us during business hours if you wish to extend the service.)
As described in the “Unattended Return Service”, our staff will check the vehicle the next day.

A: All vehicles are equipped with a drive recorder so you can see when the engine was turned off.
Even if it is returned after 18:00, the extension time will be known, so we will settle the deposit from the deposit and transfer the balance to your account.
Since it is an unattended return, I think it will cause trouble and inconvenience to the customer.
Therefore, customers who use the unattended return service will be charged half the normal extension fee.
For details on the free return service, see [Services / Charges].